Your privacy is important to us. We will never provide your personal details, lifestyle survey data or DNA results to third parties without your consent.
To fulfil your order for a DNA test kit we must provide our shipping partner with your name and delivery address.
All personal communication with you will take place via your registered email address. You can change the email address that we use to communicate with you at any moment by visiting our member site (https://member.fitnessgenes.com) and choosing “Your email” at the top right of your screen after you logged in.
In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data during their work.
Data stored on our servers is protected by data encryption and is encrypted during transport from our data storage servers to our webservers or mobile applications.
Your credit card details – when they are needed as part of the reservation process – are not stored by us but stored in the PCI compliant network of Stripe and/or PayPal, our payment gateway providers.
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We take the protection of customer data extremely seriously and employ end-to-end AES encryption to protect customer data at all stages. This encryption technology is also used for online banking.