General Policies.

International Organization for Standardization

FitnessGenes are ISO 9001:2015 certified, demonstrating our commitment to quality management and continuous improvement.

Below are our key policies which can be downloaded in PDF format. If you have any questions regarding our policies, please contact us at support@fitnessgenes.com

Quality Assurance

Last reviewed: February 2026

This policy outlines commitment to providing the quality services that satisfy the requirements of customers, learners, partners and subcontractors and align with the ISO 9001:2015 standards.

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Safeguarding

Last reviewed: January 2026

This policy outlines our commitment to safeguarding and the steps that can be taken should any concerns arise.

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Maladministration & Malpractice

Last reviewed: January 2026

This policy outlines the rights and responsibilities of those undertaking our education course, and the procedures that will be followed should malpractice or maladministration be suspected.

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Equality, Diversity, & Inclusion

Last reviewed: January 2026

This policy outlines our commitment to encourage equality, diversity and inclusion, and the steps that will be taken if any issues are raised.

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Reasonable Adjustment & Special Consideration

Last reviewed: January 2026

This policy outlines our commitment to provide fair access to resources and assessments for those undertaking our education course. 

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Appeals Policy

Last reviewed: January 2026

This policy outlines the procedure should a learner of our education course formally request a review of any assessment, exceptional circumstances or misconduct decisions. 

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Complaints, Feedback & Concerns

Last reviewed: January 2026

This policy outlines our commitment to listening and responding to complaints, feedback or concerns of staff, customers and stakeholders, and the procedures to ensure satisfactory resolution of issues.

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Ethical Guidelines

Last reviewed: May 2025

This document outlines our ethical considerations, covering confidentiality, informed consent, and proper use of data. 

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